Company Details

GlassPebbles.co.uk is owned and run by Cadoworld Ltd. Reg Co: 6222455 - VAT No. GB915693206

Our registered office is Cadoworld Ltd, 108 Fern Road, Sheffield. S6 5AX.

Our warehouse is Unit 1, 12 Borough Road, Sheffield. S6 2AY (visits by request only)

Phone : 0114 321 6219 (lines open Monday - Saturday 9.00am - 8.00pm) - Email: sales@glasspebbles.co.uk

Shipping & Delivery

We use a courier company or royal mail to send our parcel. You can check the status of your order by Log into your account or contact us sales@glasspebbles.co.uk to track your parcel. 

United Kingdom

Yes, that's right postage to most UK addresses is FREE if you spend £50.00 or more!

¹ Delivery time Frame for indication only, maybe longer for a remote location. If your parcel is urgent please contact us by email to ensure the delivery time.
² Delivery may be delayed due to customs clearance
³ Price are excluding VATDelivery time Frame for indication only, maybe longer for a remote location. If your parcel is urgent please contact us by email to ensure the delivery time.


Europe & Worldwide

Delivery may be delayed due to customs clearance price are excluding VAT. Shipping price valid per box up to 25kg.

France (FR), Ireland (IE), Netherlands (NL), Belgium (BE), Germany (DE), Austria (AT), Luxembourg (LU), Denmark (DK)

Italy (IT), Spain (ES), Portugal (PT), Greece (GR), Czech Republic (CZ), Slovakia (SK), Sweden (SE), Romania (RO), Bulgaria (BG), Estonia (EE), Finland (FI), Hungary (HU), Latvia (LV), Lithuania (LT), Poland (PL), Romania (RO), Slovenia (SL)

Cyprus (CY), Malta (MT)

Norway (NO) and Canary Islands 

Please contact us (sales@glasspebbles.co.uk) for more information about postage to European and Worldwide shipping.

Delivery Time Frame to Europe: around 3 - 5 working days (may take longer in some places - please contact us for more information)

Payment by Bank Transfer
Account number: 05516714 Sort Code 090150

BIC: ABBYGB2LXXX IBAN: GB64ABBY09015005516714

Privacy & Security
Feeling cautious about shopping online? No worries! We've got you covered.

Security

We take your security seriously. All information entered at GlassPebbles.co.uk is secured using Secure Sockets Layer software, which uses cutting edge firewall and encryption technology. When entering information, you can check that the software is active by looking for a security padlock on the bottom right hand of your screen. Also, we use the well-known payment company Paypal to provide a safe environment for our customer.

Privacy

All your information is deemed confidential, the only personal information collected is that which is necessary for you to buy our products. Our company doesn't store any financial information.

Payment

If paying by credit or debit card via this website you will be directed to our payment handler. Cadoworld neither see nor hold your credit or debit card details. If you place an order by telephone and supply your credit or debit card details, once the payment of your order has been processed, we will destroy your payment details. (full details of our Privacy and Security click here)

Returns & Replacements
We want our customer to be 100% happy with their purchases, if you have any issue with your product/delivery, please contact us immediately by email (sales@glasspebbles.co.uk) or by phone 0114 3216219 in order to solve your issue.

This included if you have simply changed your mind about any item ordered or for some reasons you are not happy and wish to return it (see conditions below).
All you need to do, it is to send us an email to sales@glasspebbles.co.uk. In this email please include your order number and what your concern is. We will get back to you with a return authorisation and return details.

There are some conditions:

You need to let us know within 7 days of original delivery.
Items must be in original condition (packaging & unused).
If you have any other questions, please let us know.
You must include your details with your parcel/order number so that we can identify it.
If you have simply changed your mind and want to return. It is your responsibility to return the item(s) at your own cost. If the item is faulty we will replace and collect at our own cost.

Ordering
1 - Choose your products
2 - Fill your details
3 - Pay via our secure payment system.
4 - Relax...
5 - Receive and Enjoy your order

 
Payment, Pricing & Promotions
All prices are visible on our website. Also, we offer some discount for large quantity on selected items.
Furthermore, register customer may receive personal promotions. If you need any further information, please contact us.

 
Viewing Orders
When you place an order, we invite you to register. Thus, you will be able to keep tracking of your previous order at any time. Also, you may receive some special offer.

 
Updating Account Information
All register customer can have access to their personal information and amend them at any time. We never have access to your password, if you forgot your password please use our link 

Forgot your Password, you will receive an email to reset it. If you still having some difficulties please contact our customer services sales@glasspebbles.co.uk

 
Important Information Notice
All our products are Not suitable for children under 3 years as may contain small Parts - Choking Hazard. Also, may contain sharp points - Be Caution.

Our products are only for use by children 3 years of age and over and solely under the strict supervision of adults.